SHALIAHAIR PURCHASE POLICY & TERMS OF SALE

PLEASE READ BEFORE PURCHASING

By placing an order with ShaliaHair, you acknowledge that you have read, understood, and agreed to all policies, terms, and conditions outlined below. These policies apply to every purchase without exception. Failure to read these policies does not exempt any customer from complying with them.

 

RAW HAIR VS. VIRGIN HAIR

DONOR SOURCE

Raw Hair

• May come from a single donor but is commonly sourced from 2–3 donors.

• Hair texture and color may vary naturally from bundle to bundle.

Virgin Hair

• May come from a single donor but is commonly sourced from multiple donors.

• Minor variations in texture and color are natural characteristics of human hair.

LONGEVITY

Raw Hair

• Can last 6–10 years with proper care and maintenance.

Virgin Hair

• Typically lasts 2–3 years with proper care and maintenance.

The lifespan of all hair depends entirely on proper installation, maintenance, storage, and care.

COLORING & BLEACHING

Raw Hair

• Can generally be colored or lifted up to #613 Blonde.

Virgin Hair

• Can be dyed and may lift to lighter shades; however, results vary and lifting to #613 cannot be guaranteed.

 

IMPORTANT

All bleaching, coloring, toning, perming, relaxing, chemical treatments, or heat processing are performed entirely at the customer's own risk.

ShaliaHair is not liable for any damage, dryness, shedding, breakage, texture changes, discoloration, or reduced lifespan caused by chemical processing or excessive heat.

 

CUSTOMER SERVICE

We strive to respond to all inquiries within 24–48 business hours.

Response times exclude weekends, holidays, promotional periods, and unforeseen circumstances.

Sending multiple messages regarding the same inquiry may delay response times.

 

ALL SALES ARE FINAL

Due to the nature of our products and for hygiene and safety reasons:

• ALL SALES ARE FINAL.

• No refunds.

• No exchanges.

• No returns.

• No cancellations after an order has been placed.

• No exceptions unless required by applicable consumer protection laws.

This policy applies to:

• Hair Bundles

• Wigs

• Closures

• Frontals

• Custom Units

• Sale Items

• Promotional Items

• Gift Card Purchases

Customers are responsible for selecting the correct product before checkout.

If you are unsure about which product to purchase, please contact us before placing your order.

 

30-DAY MANUFACTURING DEFECT GUARANTEE

We proudly stand behind the quality of every ShaliaHair product.

If you believe your product has a genuine manufacturing defect, you must notify us within 30 days of delivery.

To request an inspection, you must provide:

• Order Number

• Clear photos , dates 

• Clear videos

• Detailed explanation of the issue

Products will be carefully inspected before any decision is made.

If we determine that the issue is the result of a verified manufacturing defect, we will determine an appropriate resolution at our sole discretion.

A replacement, repair, partial refund, or store credit may be offered depending on the circumstances.

 

Returns will not be accepted for products that have been:

• Bleached, dyed, toned, or chemically processed

• Cut, trimmed, layered, plucked, or otherwise customized

• Installed or handled improperly

• Damaged through excessive heat, improper maintenance, or third-party services

• Altered in any way after delivery

By completing your purchase, you acknowledge and agree that returns, refunds, and exchanges are available only for verified manufacturing defects. No other circumstances qualify for a return or refund, except where required by applicable law.

 

GUARANTEE EXCLUSIONS

The guarantee immediately becomes null and void if the product has been:

• Bleached

• Dyed

• Colored

• Toned

• Chemically treated

• Permed

• Relaxed

• Overheated

• Flat ironed excessively

• Curled excessively

• Cut

• Trimmed

• Layered

• Customized

• Plucked

• Over-plucked

• Altered in any way

• Installed incorrectly

• Removed improperly

• Poorly maintained

• Damaged by adhesives, glue, chemicals, or third-party stylists

ShaliaHair is not responsible for workmanship performed by salons, hairstylists, or any third party.

Normal wear and tear, improper maintenance, customer misuse, or failure to follow proper care instructions are not manufacturing defects.

 

SHIPPING POLICY

Processing Times

Processing begins only after full payment has been received.

Estimated processing:

• In-stock items: 3–5 business days

• Quality-control orders: 8–10 business days

• Custom orders may require additional processing time.

Processing times are estimates and are not guaranteed.

Shipping

Delivery estimates provided by shipping carriers are outside of our control.

ShaliaHair is not responsible for delays caused by:

• Shipping carriers

• Customs inspections

• Severe weather

• Public holidays

• Incorrect addresses

• Lost transit updates

• Force majeure events

Shipping fees are non-refundable once an order has been dispatched.

Incorrect Shipping Information

Customers are solely responsible for providing accurate shipping information.

Orders shipped to an incorrect address due to customer error cannot be refunded or replaced.

Additional shipping charges may apply if a package is returned.

Delivered Packages

Once tracking confirms a package has been delivered, responsibility transfers to the customer.

ShaliaHair is not liable for:

• Lost packages

• Missing packages

• Theft

• Porch piracy

• Packages accepted by household members or neighbors

Customers should contact the shipping carrier directly if delivery issues arise after confirmed delivery.

 

LOCAL PICKUP

Pickup is available by appointment only and must be confirmed in advance.

Orders not collected within the agreed timeframe may be cancelled without refund unless otherwise agreed.

PAYMENT POLICY

Accepted payment methods include:

• PayPal

• Bank Transfer

Orders will not be processed until payment has been received and successfully verified.

ShaliaHair reserves the right to cancel or refuse any order suspected of fraud or unauthorized payment activity.

 

QUALITY CONTROL

Every order undergoes a detailed quality inspection before shipment to verify:

• 100% Human Hair Authenticity

• Correct Length

• Density

• Texture

• Construction

• Overall Quality

All products are sanitized and prepared before shipping.

Customers requesting unwashed hair must notify us before placing their order.

If a product fails our internal inspection, we reserve the right to cancel the order and issue a full refund.

 

PRODUCT DISCLAIMER

Because our products are made from 100% human hair, every bundle and wig is unique.

Natural variations may occur in:

• Texture

• Color

• Wave Pattern

• Curl Pattern

• Density

• Thickness

These natural characteristics are not considered defects.

Product images are for reference only.

Lighting, photography, editing, and monitor settings may cause slight color differences.

 

CHARGEBACKS & PAYMENT DISPUTES

By completing your purchase, you agree to contact ShaliaHair first regarding any concerns before initiating a payment dispute or chargeback.

Fraudulent or unjustified chargebacks may be contested using proof of:

• Order confirmation

• Tracking information

• Delivery confirmation

• Customer correspondence

• Policy acceptance

 

LIMITATION OF LIABILITY

To the fullest extent permitted by law, ShaliaHair shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the purchase, installation, use, misuse, alteration, or maintenance of any product.

Our maximum liability shall never exceed the amount paid for the product purchased.

 

POLICY CHANGES

ShaliaHair reserves the right to modify, update, or amend these policies at any time without prior notice.

The policies in effect at the time of purchase will apply to that order.

 

ACCEPTANCE OF TERMS

By completing your purchase, you expressly confirm that you have read, understood, and accepted all ShaliaHair policies, terms, conditions, warranties, disclaimers, and limitations of liability.

Placing an order constitutes your full agreement to these policies. No exceptions will be made on the basis that the policies were not read prior to purchase.